1) How much do your clients generally pay for
gems and jewelry from The Davenport
Organisation?
We sell items from $100.00 and up... the rarest
gems and jewelry may exceed $50,000.00. The bulk
of our sales fall between $3,000.00 and $15,000.
We can work within any budget and love the
opportunity to do so.
2)
How are items shipped and who pays for
it?
If items need to be shipped, Davenport generally
pays for shipping and insurance out from our
offices. The customer pays for shipping and
insurance to us. Registered mail is recommended
for shipping to us, using special instructions
for packaging.
3)
If you are not a retail store or an on-line
store, how do you communicate with
customers?
In the upstairs jeweler tradition, we usually see
clients face-to-face by appointment at The
Davenport Organisation offices. But of course, in
this modern world, we also communicate through
phone, e-mail, and fax. We can send photos,
certification information, and design sketches
via several means, and we like to understand what
works best for each client.
4) What is your return policy?
We want our customers to be completely satisfied,
so if problems arise, we can often modify jewelry
or exchange gems if needed. Generally, the client
has a ten-day right-of-return on gemstones.
Sometimes the jewelry setting can be returned
also. Discuss with Dallas the circumstances of
your particular purchase.
5)
How do I know if I'm getting a good
price?
Dallas or Joshua will discuss with you the nature
of the pricing for your product, often showing
you trade references about price. The pricing
information is part of our overall educational
emphasis. Since much of our business is
wholesale, our prices to private customers are
generally well below retail prices for comparable
products. All our sales are customized for the
particular client and that client's needs.
6)
What if I need gem or jewelry repair, sizing, or
other modifications?
Davenport handles all kinds of jewelry repair and
modification as well as gem care such as
repolishing or recutting.
7)
What if my purchase is a gift?
Any gem or jewelry can be put in a Davenport
black velvet box that fits into a white packer
box. Pick up a complimentary personal jewelry
cleaner bottle, too.
8)
Where is The Davenport Organisation
located?
Our offices are located in the beautiful seacoast
of tax-free New Hampshire. We are approximately 1
hour from Boston, MA, Manchester, NH, and
Portland, ME. See Contact for contact information
and directions.
9)
Why do you spell "organization"
wrong?
"Organisation" is the British spelling and we
began using it some 30 years ago. Seemed like a
good idea at the time. Once at a local town
meeting, a wonderful Yankee woman suggested the
town fathers tell those stupid folks at Davenport
that they were spelling organization wrong.
Little did she know that we actually spell it
that way on purpose. The "s" is ours now and we
wouldn't give it up.
Frequently Asked Questions
The Davenport Organisation
Towle Office Park #18 • One Merrill Industrial
Drive • Hampton NH 03842
800.258.0852 • 603.926.9266 •
davenport.web@earthlink.net
